TRAI to asses if tariff plans meet cellphone customers’ wants
Telecom regulator TRAI is planning to conduct a consumer-facing survey to evaluate if tariff plans provided by operators are assembly precise necessities of assorted classes of customers, a prime official stated.
Telecom Regulatory Authority of India (TRAI) might rope in an company to conduct the survey for it. The survey is predicted to begin quickly, stated a TRAI official aware of the event.
Whereas telecom tariffs are beneath forbearance, the sector regulator will assess if plans at the moment being provided available in the market are consumer-oriented, the official informed PTI.
The tariffs plans have to cater to precise wants of customers, these on the lookout for voice in addition to those that have knowledge necessities. The thought is to make sure that customers should not being nudged in the direction of a specific kind of tariff plan.
The priority is whether or not sure packs in market are usually related, regardless of necessities being very completely different, for various classes of customers, together with characteristic cellphone customers.
TRAI might rope in an company to conduct the survey, which is predicted to initially give attention to customers in small pockets.
The modalities, together with medium of conducting the survey, might be labored out in coming days.
Requested in regards to the set off for the survey and if TRAI had famous any ambiguities, the official stated general the position of the regulator is to maintain a watch available on the market to make sure that the sector is functioning easily, and client pursuits are being addressed.
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At current, the tariffs are beneath forbearance, which means that operators nearly have a free hand in fixing the charges and report plans to TRAI in seven working days of launch.