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 How We're Supporting Prospects With Enhanced Self-Service
May 16, 2023

How We're Supporting Prospects With Enhanced Self-Service

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Guaranteeing a fantastic buyer expertise is the cornerstone to any profitable services or products. Right here at Wowza, buyer success is in our DNA. Holding true to our model promise of being the answer you begin with, the companion you scale with, I’m happy to announce some very helpful developments in our buyer assist providing!

These enhancements had been pushed completely by you — the client. A lot of you graciously participated in a number of of our post-engagement surveys over the previous few years. To everybody’s profit, you had been additionally very vocal on what we may do to make your expertise higher.

You spoke, and we listened! Learn on to learn the way we’ve enhanced self-service throughout the board.


Simply View and Replace Tickets within the Buyer Portal

Prospects such as you now have full visibility into present and legacy tickets with Wowza. This function will let you totally work together on any open assist tickets that you just’re actively engaged in. You’ll find your ticket repository within the Assist tab of the Portal.



Shortly Discover the Newest Manufacturing and Patch Releases

Whereas we’re on the subject of the Buyer Portal, we’ve additionally made trying to find and accessing present, earlier, and beta variations of our Wowza Streaming Engine releases way more intuitive. You’ll be able to entry this function within the Downloads tab of the Portal.



Saying: FAQ Troubleshooting Information

We’re not performed although! Some of the frequent requests we acquired was for a often requested questions (FAQ) information — an area the place the most typical troubleshooting points and technical how-tos might be accessed. We utilized our root trigger evaluation information, ticket developments, discussion board questions, and different sources to domesticate the content material for our fresh-off-the-press Assist FAQ Information.


Sources to Discover the Solutions You Want

Try our FAQ Information in the present day to avoid wasting time getting the solutions you want — or scroll by means of our sturdy library of video tutorials, technical documentation, and different assets that will help you thrive. Simply tell us how we will higher assist you, and we’ll make it occur.


FAQ Troubleshooting Information

Test It Out

On the lookout for extra complete assist from our streaming consultants? Get began in the present day with Wowza Skilled Providers.

About Rob Poach

With greater than ten years in world service administration expertise, Rob Poach serves because the vp of worldwide service supply at Wowza Media Methods. Rob’s function entails making use of his ardour for buyer success towards constructing and main groups centered… View extra

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