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 Telcos requested to allow SMS facility for porting  subscribers
March 20, 2022

Telcos requested to allow SMS facility for porting subscribers

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Telecommunications :

The telecom regulatory authority of India (Trai) has directed all telcos to right away allow facility to ship textual content message or SMS quick code 1900, which is used for porting from one service to a different.

The regulator has directed that the service that allows requests for distinctive porting code must be made efficient for all subscribers, pay as you go in addition to postpaid, no matter the tariff worth of the supply or voucher.

Trai stated that not offering the ability to all subscribers was a violation of cellular quantity portability or MNP guidelines.

“The Authority, hereby directs all entry service suppliers to allow, with speedy impact, for all cellular subscribers, each pay as you go and postpaid, requesting for a novel porting code, the ability to ship SMS on quick code 1900, in an effort to train their proper to avail porting facility… no matter the worth of the tariff provides/vouchers,” the physique stated in instructions issued on Tuesday.

The telecom regulator stated it had obtained complaints from subscribers for not with the ability to ship SMS on quick code 1900, specified for producing distinctive porting code for availing MNP facility regardless of having enough steadiness of their pay as you go accounts. It stated that it had discovered that telcos weren’t offering outgoing SMS facility in sure pay as you go vouchers. It didn’t identify any particular telco.

“The Authority is of the view that this apply of non provision of the ability of sending MNP associated SMS in sure pre-paid vouchers/plans is in contravention of the provisions of MNP Laws, because it takes away the patron’s proper, offered for within the laws, to avail cellular quantity portability facility,” it stated within the discover.

Carriers together with Airtel, Vi and Reliance Jio’s don’t embody SMS bundled of their low-value pay as you go recharge plans which might be accessible below ₹100. A lot of the plans beneath this degree have knowledge in addition to talktime bundled however don’t have textual content messages.

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The adjustments to the plans have been made earlier this yr, which consultants had flagged since it might affect porting requests in addition to UPI based mostly transactions that required messaging service.

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