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 DoT permits telcos to digitise CAFs; subscribers might quickly get to replace their knowledge on-line
March 27, 2022

DoT permits telcos to digitise CAFs; subscribers might quickly get to replace their knowledge on-line

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New Delhi: Telecom operators have been allowed to digitise buyer utility varieties, a transfer that’s anticipated to ease updation of subscribers’ knowledge.

The supply additionally frees telecom operators from storing paper buyer utility varieties (CAFs) in warehouses.

“Telecom service suppliers (TSPs) are permitted to retailer the digitally scanned colored copies of the paper primarily based CAF paperwork. Digitally scanned copies of the CAF paperwork have to be maintained for all of the energetic clients,” the Division of Telecom pointers for digitisation of paper CAFs stated on Monday.

The CAF paperwork comprise CAF together with proof of identification and tackle paperwork.

Telecom operators should retailer digitally scanned copies of CAF paperwork for a interval of three years in case of migrated and disconnected subscribers.

“Paper CAF paperwork could be destroyed after digitisation except directed in any other case by the licensor/legislation enforcement companies/courts,” the rules stated.

The present provision of storing paper CAF paperwork in warehouses of TSPs is disbursed with, and the warehouse audit of paper CAF paperwork isn’t required, DoT stated.

Telecom business physique Mobile Operators Affiliation of India (COAI) Director Normal SP Kochhar stated these pointers are a part of a landmark determination which can assist streamline processes for the service suppliers of the nation.

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“It’s a hassle-free setting pleasant resolution for service suppliers in addition to shoppers who will now be capable to entry info on a digital platform and renew or create modifications primarily based on the most recent info with ease.

“All of the related paperwork will likely be uploaded and saved in an orderly method on-line and it’ll lead to making a data-base which can simplify doing enterprise for service suppliers,” Kochhar stated.

Telecom CAFs are essential paperwork and penalties within the vary of ₹1,000-50,000 per kind are imposed on telecom operators if there may be any anomaly within the compliance with guidelines.

This story has been printed from a wire company feed with out modifications to the textual content. Solely the headline has been modified.

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