CWT, the B2B4E (business-to-business-for-employees) journey administration platform, has introduced the launch of a messaging service on the myCWT platform. This new, text-based channel permits shoppers’ workers to shortly and conveniently attain a CWT counsellor 24/7 from their desktop, cellular system or different third-party consumer accredited messaging app.

“CWT’s travellers could make bookings, retrieve itineraries and resolve queries, anytime, anyplace at their comfort whether or not that’s at a loud airport or at their desk,” mentioned Niklas Andreen, chief traveller expertise officer at CWT. “With our messaging service, automation is mixed with service from our journey specialists to supply a hybrid method, making good on our promise of being the world’s first B2B4E platform.”

Travelling workers entry myCWT messaging in each the myCWT app and on the net, with extra interfaces to return in 2020. Travellers can create new bookings, make adjustments to present ones, cancel bookings, resolve different queries in addition to retrieve and amend their itinerary by way of the distinctive mixture of know-how supported by extremely expert journey counsellors.

“Enriching journey expertise.”

“We’re at all times on the lookout for progressive methods of enriching the journey expertise of our shoppers’ workers and driving journey program compliance,” mentioned Kelly L. Kuhn, chief buyer officer at CWT.

The service has been out there to over 20 of CWT’s world shoppers for practically a 12 months and has confirmed to be an amazing success. With minimal wait time and 24 hours, follow-the-sun availability, practically 90% of present customers are glad with the service and 88% of them say messaging requires much less effort in contrast with different channels reminiscent of e-mail and cellphone. myCWT messaging shall be made out there in phases all through 2020 to all CWT shoppers wanting to supply their travellers with entry to this handy service.